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HELP, WITHOUT THE RUNAROUND

SUPPORT.

App playing up, account question, or something you can’t find? Two ways in — both land with a human.

FASTEST

In the app

If you have an account, use Help & Support inside the app (Profile → Settings). It links your message to your account automatically, so there’s no back-and-forth about who you are.

OR EMAIL

support@drs.coach

Email support

Replies usually land within 1–2 working days. No ticket numbers, no tiers — your email gets read and answered.

BUGS

Report a problem

Found something broken? Include three things:

  • What you were doing — the screen you were on and what you tapped.
  • What you expected vs what happened — a screenshot is worth a paragraph.
  • Your device — phone model and browser (or “the iOS app”).
YOUR DATA

Account & data

  • Delete your account: in the app, Settings → Delete Account. Deletion is scheduled immediately and becomes permanent after a 30-day grace period — change your mind inside that window and nothing is lost.
  • Export your data: request an export in-app, or email us and we’ll send it.
  • Privacy questions: the privacy policy covers what we hold and why — anything it doesn’t answer, email us.

General questions live in the FAQ

Read the FAQ →