HELP, WITHOUT THE RUNAROUND
SUPPORT.
App playing up, account question, or something you can’t find? Two ways in — both land with a human.
FASTEST
In the app
If you have an account, use Help & Support inside the app (Profile → Settings). It links your message to your account automatically, so there’s no back-and-forth about who you are.
OR EMAIL
support@drs.coach
Replies usually land within 1–2 working days. No ticket numbers, no tiers — your email gets read and answered.
BUGS
Report a problem
Found something broken? Include three things:
- What you were doing — the screen you were on and what you tapped.
- What you expected vs what happened — a screenshot is worth a paragraph.
- Your device — phone model and browser (or “the iOS app”).
YOUR DATA
Account & data
- Delete your account: in the app, Settings → Delete Account. Deletion is scheduled immediately and becomes permanent after a 30-day grace period — change your mind inside that window and nothing is lost.
- Export your data: request an export in-app, or email us and we’ll send it.
- Privacy questions: the privacy policy covers what we hold and why — anything it doesn’t answer, email us.
General questions live in the FAQ
Read the FAQ →